:root{color:#111827;background:#f5f6f8;font-family:ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{transition:background-color .16s ease,border-color .16s ease,color .16s ease,box-shadow .16s ease,transform .16s ease,opacity .16s ease}button:not(:disabled):active{transform:translateY(1px)}button:disabled{cursor:not-allowed;opacity:.58}input,textarea,select{transition:border-color .16s ease,box-shadow .16s ease,background-color .16s ease}input:focus,textarea:focus,select:focus{border-color:#cbd5e1;box-shadow:0 0 0 4px #1118270f}.loginShell{min-height:100vh;display:grid;place-items:center;background:#f5f6f8;padding:20px;animation:fadeIn .22s ease-out both}.loginPanel{width:min(420px,100%);display:grid;gap:16px;padding:26px;border:1px solid #e5e7eb;border-radius:18px;background:#fff;box-shadow:0 18px 60px #0f172a14;animation:panelRise .26s ease-out both}.sessionPanel{gap:18px}.loginPanel label,.userForm label{display:grid;gap:7px;margin:0;color:#6b7280;font-size:11px;font-weight:800;text-transform:uppercase}.loginPanel input,.userForm input,.userForm select,.replyBox textarea{width:100%;border:1px solid #e5e7eb;border-radius:12px;padding:11px 12px;outline:0;color:#111827;background:#fff}.formError{margin:0;color:#dc2626;font-size:13px;animation:shake .18s ease-out both}.loadingLine{min-height:42px;display:flex;align-items:center;gap:9px;border-radius:12px;background:#f9fafb;color:#6b7280;padding:0 12px;font-size:13px;font-weight:700}.wide{width:100%;justify-content:center}.shell{min-height:100vh;display:grid;grid-template-columns:240px minmax(440px,1fr) minmax(360px,440px);animation:fadeIn .18s ease-out both}.sidebar{background:#111827;color:#fff;padding:22px;position:relative}.brand{display:flex;align-items:center;gap:12px;margin-bottom:28px}.brand.large{margin-bottom:8px}.brandMark{width:36px;height:36px;display:grid;place-items:center;border-radius:10px;background:#fff;color:#111827}.brand strong,.brand span{display:block}.brand span{margin-top:2px;color:#9ca3af;font-size:12px}nav{display:grid;gap:6px}nav button,.actions button,.iconButton{border:0;cursor:pointer}nav button{display:flex;align-items:center;gap:10px;min-height:38px;color:#9ca3af;background:transparent;border-radius:8px;padding:0 10px;text-align:left}nav button.active,nav button:hover{background:#fff;color:#111827}.logoutButton{position:absolute;left:22px;bottom:22px;width:calc(100% - 44px);min-height:38px;display:flex;align-items:center;gap:10px;border:0;border-radius:8px;background:transparent;color:#9ca3af;cursor:pointer;box-sizing:border-box}.logoutButton:hover{background:#1f2937;color:#fff}.workspace{padding:28px;overflow:auto;position:relative}.ticketsWorkspace{grid-column:span 2;transition:padding .22s ease}.ticketsWorkspace.withDetail{grid-column:auto}.ticketsWorkspace.wide .ticketList{grid-template-columns:repeat(auto-fill,minmax(420px,1fr))}.workspace.full{grid-column:span 2}.topbar,.toolbar{display:flex;align-items:center;justify-content:space-between;gap:18px}h1{margin:0;font-size:28px;letter-spacing:0}.topbar p{margin:4px 0 0;color:#9ca3af;font-size:13px}.topbarActions{display:flex;align-items:center;gap:10px}.liveBadge{display:inline-flex;align-items:center;gap:7px;min-height:30px;padding:0 10px;border:1px solid #e5e7eb;border-radius:999px;color:#4b5563;background:#fff;font-size:12px;font-weight:800}.liveBadge span{width:7px;height:7px;border-radius:50%;background:#9ca3af}.liveBadge.live span{background:#16a34a;box-shadow:0 0 0 5px #16a34a1f}.liveBadge.offline span{background:#ef4444}.actions{display:flex;gap:8px}.actions button{display:inline-flex;align-items:center;gap:8px;min-height:38px;border-radius:10px;padding:0 14px;font-weight:650;font-size:14px}.primary{background:#111827;color:#fff;border:0;display:inline-flex;align-items:center;gap:8px;min-height:38px;border-radius:10px;padding:0 14px;cursor:pointer;font-weight:700}.primary:not(:disabled):hover{background:#1f2937;box-shadow:0 10px 24px #11182729}.secondary{background:#fff;color:#4b5563;border:1px solid #e5e7eb!important}.toolbar{margin:26px 0 18px}.tabs{display:flex;gap:3px;background:#111827;border-radius:12px;padding:4px}.tabs button{border:0;background:transparent;color:#9ca3af;padding:7px 16px;border-radius:8px;cursor:pointer}.tabs .selected{background:#fff;color:#111827}.search{height:38px;min-width:300px;display:flex;align-items:center;gap:8px;padding:0 12px;border:1px solid #e5e7eb;border-radius:12px;background:#fff;color:#9ca3af}.search input{width:100%;border:0;outline:0;color:#111827}.ticketList{display:grid;gap:10px;transition:grid-template-columns .22s ease}.ticketCard{display:flex;align-items:flex-start;gap:14px;position:relative;width:100%;padding:18px;background:#fff;border:1px solid #e5e7eb;border-radius:16px;text-align:left;cursor:pointer;animation:listIn .18s ease-out both}.ticketCard:hover,.ticketCard.selected{border-color:#cbd5e1;box-shadow:0 8px 28px #0f172a0f}.ticketCard.loading{opacity:.72}.cardSpinner{position:absolute;right:16px;top:18px;color:#9ca3af}.priorityDot{width:8px;height:8px;border-radius:99px;margin-top:7px;flex:0 0 auto}.priorityDot.low{background:#d1d5db}.priorityDot.medium{background:#f59e0b}.priorityDot.high{background:#f97316}.priorityDot.urgent{background:#ef4444}.ticketBody,.ticketTitle,.ticketMeta,.chips{display:block}.ticketTitle{color:#111827;font-size:14px;font-weight:750}.ticketMeta{margin-top:4px;color:#9ca3af;font-size:12px}.chips{display:flex;flex-wrap:wrap;gap:6px;margin-top:10px}.chip{display:inline-flex;align-items:center;min-height:20px;padding:0 8px;border-radius:7px;font-size:10px;text-transform:uppercase;font-weight:800}.status.open,.neutral{background:#f3f4f6;color:#4b5563}.status.in_progress{background:#fef3c7;color:#92400e}.status.waiting_for_customer{background:#dbeafe;color:#2563eb}.status.resolved{background:#d1fae5;color:#047857}.status.dismissed{background:#fee2e2;color:#991b1b}.priority.low{background:#f3f4f6;color:#6b7280}.priority.medium{background:#fef3c7;color:#b45309}.priority.high{background:#ffedd5;color:#ea580c}.priority.urgent{background:#fee2e2;color:#dc2626}.detail{background:#fff;border-left:1px solid #e5e7eb;display:flex;flex-direction:column;animation:detailSlide .22s ease-out both}.detail.busy{opacity:.84}.detailHeader{padding:22px;border-bottom:1px solid #f3f4f6;display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.detail h2{margin:12px 0 6px;font-size:17px;line-height:1.3}.detail p{margin:0;color:#9ca3af;font-size:12px}.iconButton{width:32px;height:32px;display:grid;place-items:center;border-radius:8px;background:#f9fafb;color:#6b7280}.detailBlock,.thread{padding:22px}.statusRail{display:flex;flex-wrap:wrap;gap:6px;padding:14px 22px;border-bottom:1px solid #f3f4f6}.statusRail button{display:inline-flex;align-items:center;gap:6px;border:1px solid #e5e7eb;border-radius:9px;background:#fff;color:#6b7280;padding:7px 9px;cursor:pointer;font-size:12px;font-weight:700}.statusRail button.selected{background:#111827;border-color:#111827;color:#fff}label{display:block;margin-bottom:10px;color:#9ca3af;font-size:11px;font-weight:800;text-transform:uppercase}.description{background:#f9fafb;border-radius:12px;padding:14px;color:#4b5563!important;font-size:14px!important;line-height:1.55}.dashboardAttachments{display:grid;grid-template-columns:repeat(auto-fill,minmax(112px,1fr));gap:10px}.dashboardAttachment{min-width:0;overflow:hidden;border:1px solid #e5e7eb;border-radius:10px;background:#fff;color:#4b5563;text-decoration:none}.dashboardAttachment img{width:100%;aspect-ratio:4 / 3;display:block;object-fit:cover;background:#f3f4f6}.dashboardAttachment span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;padding:7px;font-size:11px;font-weight:750}.thread{display:grid;gap:10px;overflow:auto}.message{border-radius:16px;padding:14px;font-size:13px;animation:messageIn .18s ease-out both}.message strong{display:block;margin-bottom:6px;font-size:12px}.message.user{margin-right:30px;background:#f3f4f6}.message.admin{margin-left:30px;background:#111827;color:#fff}.message.internal{border:1px dashed #f59e0b}.message.admin p{color:#e5e7eb}.emptyState{border-radius:12px;background:#f9fafb;padding:18px;color:#9ca3af;text-align:center;font-size:13px}.replyBox{margin-top:auto;padding:16px;border-top:1px solid #f3f4f6;display:grid;gap:10px;background:#fff}.replyBox textarea{resize:none}.replyActions{display:flex;align-items:center;justify-content:space-between;gap:12px}.modalLayer{position:fixed;top:0;right:0;bottom:0;left:0;z-index:20;display:grid;place-items:center;padding:24px;background:#1118276b;animation:fadeIn .16s ease-out both}.modalPanel{width:min(760px,100%);max-height:min(760px,calc(100vh - 48px));overflow:auto;border:1px solid #e5e7eb;border-radius:18px;background:#fff;box-shadow:0 24px 80px #0f172a33;animation:panelRise .19s ease-out both}.modalHeader{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:20px;border-bottom:1px solid #f3f4f6}.modalHeader span{color:#9ca3af;font-size:11px;font-weight:800;text-transform:uppercase}.modalHeader h2{margin:4px 0 0;font-size:18px}.modalGrid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:20px}.modalGrid label{display:grid;gap:7px;margin:0}.modalGrid input,.modalGrid select,.modalGrid textarea{width:100%;border:1px solid #e5e7eb;border-radius:12px;padding:11px 12px;outline:0;color:#111827;background:#fff}.modalGrid textarea{resize:vertical}.modalWide{grid-column:1 / -1}.modalActions{display:flex;justify-content:flex-end;gap:10px;padding:16px 20px 20px;border-top:1px solid #f3f4f6}.checkboxLabel{display:flex;align-items:center;gap:8px;margin:0;color:#6b7280;font-size:12px;font-weight:700;text-transform:none}.checkboxLabel input{width:auto}.userForm{display:grid;grid-template-columns:repeat(5,minmax(120px,1fr)) auto;gap:10px;align-items:end;margin:26px 0 18px;padding:16px;border:1px solid #e5e7eb;border-radius:16px;background:#fff;animation:listIn .18s ease-out both}.platformForm{display:grid;grid-template-columns:minmax(160px,.8fr) minmax(200px,1fr) minmax(280px,1.5fr) auto;gap:10px;align-items:end;margin:26px 0 18px;padding:16px;border:1px solid #e5e7eb;border-radius:16px;background:#fff;animation:listIn .18s ease-out both}.platformForm.keyForm{grid-template-columns:minmax(240px,1fr) minmax(220px,1fr) auto}.platformForm label{display:grid;gap:7px;margin:0;color:#6b7280;font-size:11px;font-weight:800;text-transform:uppercase}.platformForm input,.platformForm select{width:100%;border:1px solid #e5e7eb;border-radius:12px;padding:11px 12px;outline:0;color:#111827;background:#fff}.platformGrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:12px}.platformCard{display:grid;gap:16px;padding:18px;border:1px solid #e5e7eb;border-radius:16px;background:#fff;animation:listIn .18s ease-out both}.platformTop,.platformMeta{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.platformTop strong,.platformTop span{display:block}.platformTop strong{font-size:15px}.platformTop span,.platformMeta{color:#9ca3af;font-size:12px}.originList{display:flex;flex-wrap:wrap;gap:6px}.originList span{max-width:100%;overflow:hidden;text-overflow:ellipsis;border-radius:8px;background:#f9fafb;color:#6b7280;padding:6px 8px;font-size:11px;font-weight:700}.platformActions{display:flex;justify-content:flex-end;gap:8px}.platformEdit{display:grid;gap:12px}.platformEdit label{display:grid;gap:7px;color:#6b7280;font-size:11px;font-weight:800;text-transform:uppercase}.platformEdit input{width:100%;border:1px solid #e5e7eb;border-radius:12px;padding:11px 12px;outline:0;color:#111827;background:#fff}.platformEdit .checkboxLabel{display:inline-flex;align-items:center;gap:8px;width:fit-content}.platformEdit .checkboxLabel input{width:auto}.secretReveal{display:grid;gap:10px;margin:0 0 18px;padding:14px;border:1px solid #f59e0b;border-radius:14px;background:#fffbeb;color:#92400e;animation:panelRise .22s ease-out both}.secretReveal strong{font-size:13px}.secretReveal code{display:block;overflow-x:auto;border-radius:10px;background:#111827;color:#fff;padding:12px;font-size:13px}.userList{display:grid;gap:10px}.userCard{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:16px;border:1px solid #e5e7eb;border-radius:14px;background:#fff;animation:listIn .18s ease-out both}.userCard.inactive{opacity:.58}.userCard strong,.userCard span{display:block}.userCard strong{font-size:14px}.userCard span{margin-top:3px;color:#9ca3af;font-size:12px}.userActions{display:flex;align-items:center;gap:8px}.smallButton{border-radius:9px;padding:7px 10px;cursor:pointer;font-size:12px;font-weight:750}.dangerButton{border:1px solid #fecaca;border-radius:9px;background:#fff;color:#dc2626;padding:7px 10px;cursor:pointer;font-size:12px;font-weight:750}.dangerButton:hover{background:#fee2e2}.toast{position:sticky;top:0;z-index:5;width:fit-content;max-width:min(520px,100%);margin:0 0 14px auto;border:1px solid #d1fae5;border-radius:12px;background:#ecfdf5;color:#047857;padding:10px 12px;font-size:13px;font-weight:750;box-shadow:0 10px 30px #0f172a14;animation:toastIn .26s ease-out both,toastOut .26s ease-in 2.4s forwards}.toast.error,.inlineError{border-color:#fecaca;background:#fef2f2;color:#b91c1c}.inlineError{margin:18px 0 0;border:1px solid #fecaca;border-radius:12px;padding:10px 12px;font-size:13px;font-weight:750}.roomy{padding:40px}.spin{animation:spin .85s linear infinite}.skeletonCard{pointer-events:none}.skeletonDot,.skeletonLine,.skeletonChips span,.skeletonPill{display:block;background:linear-gradient(90deg,#f3f4f6,#e5e7eb,#f3f4f6 90%);background-size:220% 100%;animation:shimmer 1.2s ease-in-out infinite}.skeletonDot{width:8px;height:8px;border-radius:99px;margin-top:7px;flex:0 0 auto}.skeletonLine{height:12px;border-radius:999px}.skeletonLine.title{width:min(260px,70%);height:14px}.skeletonLine.meta{width:min(210px,58%);margin-top:10px}.skeletonLine.userName{width:140px;height:14px}.skeletonLine.userEmail{width:220px;margin-top:9px}.skeletonChips{display:flex;gap:6px;margin-top:12px}.skeletonChips span{width:64px;height:20px;border-radius:7px}.skeletonPill{width:80px;height:24px;border-radius:8px}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}@keyframes panelRise{0%{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes listIn{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}@keyframes detailSlide{0%{opacity:0;transform:translate(16px)}to{opacity:1;transform:translate(0)}}@keyframes messageIn{0%{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}@keyframes toastIn{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}@keyframes toastOut{to{opacity:0;transform:translateY(-8px)}}@keyframes shimmer{0%{background-position:160% 0}to{background-position:-80% 0}}@keyframes spin{to{transform:rotate(360deg)}}@keyframes shake{0%,to{transform:translate(0)}35%{transform:translate(-4px)}70%{transform:translate(4px)}}@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation-duration:1ms!important;animation-iteration-count:1!important;scroll-behavior:auto!important;transition-duration:1ms!important}}@media(max-width:980px){.shell{grid-template-columns:1fr}.sidebar,.detail{display:none}.workspace{padding:18px}.topbar,.toolbar{align-items:stretch;flex-direction:column}.actions,.topbarActions,.search{width:100%}.topbarActions{align-items:stretch;flex-direction:column}.userForm,.platformForm,.platformForm.keyForm,.modalGrid{grid-template-columns:1fr}}